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How long will it take for my refund to be processed?
We are sorry for any delays in processing refunds. As soon as we confirm receipt and processing of your return at our warehouse, we will process the refund which will be allocated back to the original form of payment used for the purchase. Please all
What happens if the shoes I returned were used or worn?
If shoes are returned that have been worn, your refund may not be processed. Allbirds used to offer a 30-day trial period, but please note that going forward, we can only accept returns on new and unused shoes. In case of a policy update that affects
How do I initiate a return or exchange?
If you need to return or exchange an item, please visit our Allbirds Return Page to find all the necessary details and guidance on the next steps. If you need additional support, please contact us at [email protected]
Can you confirm if my return has been received and when I will receive my refund?
We apologise for any delay in confirming the receipt of your return or processing your refund. Please rest assured that once we confirm the return has been received and processed, the refund will be sent your way. Please allow up to 10 business days
What should I do if I have issues returning items or if the return portal is not working?
If you encounter any issues with the return process, please contact us at [email protected] as we'll be happy to offer additional support!