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Allbirds AU

Lightweight, bouncy, and wildly comfortable, Allbirds shoes make any outing feel effortless. Slip in, lace up, or slide them on and enjoy the comfy support. Have questions about your Allbirds? Reach out and our Allbirds experience team would be happy to assist.

Allbirds Australia Help Centre

Do Allbirds run true to size?

Will my shoes stretch?

Are Allbirds good for flat feet?

Are Allbirds waterproof?

Can you wash Allbirds insoles?

Are Allbirds washable?

Can I receive new insoles for my Allbirds?

Product & Fit

How can I return or exchange my Allbirds?

How do I make a gift exchange?

What is Allbirds' return policy?

How do I initiate a return or exchange?

What should I do if I have issues returning items or if the return portal is not working?

What happens if the shoes I returned were used or worn?

When Will My Return Be Processed?

Returns & Exchanges

Can I expedite my order?

How do you ship?

What if I want to cancel or change my order

What should I do if my order was delivered to the wrong address?

What should I do if my package is marked as delivered but I haven't received it?

Orders, Shipping & Tracking

When can I expect my refund?

How do I send a gift card?

How long will it take for my refund to be processed?

How do I get a copy of my tax invoice?

Payments & refunds

What is your commitment to sustainability?

Where are Allbirds products made?

How do you ensure fair and safe working conditions at factories?

Company

Does Allbirds offer discount codes or coupons?

Why is my discount not applying at checkout?

Promotions & Discounts