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Allbirds AU

Lightweight, bouncy, and wildly comfortable, Allbirds shoes make any outing feel effortless. Slip in, lace up, or slide them on and enjoy the comfy support. Have questions about your Allbirds? Reach out and our Allbirds experience team would be happy to assist.

Allbirds Australia Help Centre

Product & Fit

Returns & Exchanges

Orders, Shipping & Tracking

Payments & refunds

Company

We are sorry for any delays in processing refunds. As soon as we confirm receipt and processing of your return at our warehouse, we will process the refund which will be allocated back to the original form of payment used for the purchase. Please all

We are sorry for any delays in processing refunds. As soon as we confirm receipt and processing of your return at our warehouse, we will process the refund which will be allocated back to the original form of payment used for the purchase. Please allow up to 10 business days for the funds to reflect in your account.

How long will it take for my refund to be processed?

If shoes are returned that have been worn, your refund may not be processed. Allbirds used to offer a 30-day trial period, but please note that going forward, we can only accept returns on new and unused shoes. In case of a policy update that affects

If shoes are returned that have been worn, your refund may not be processed. Allbirds used to offer a 30-day trial period, but please note that going forward, we can only accept returns on new and unused shoes. In case of a policy update that affects your return, we may offer you an exchange instead. Be sure to review our return policy on the return page for full details.

What happens if the shoes I returned were used or worn?

If you need to return or exchange an item, please visit our Allbirds Return Page to find all the necessary details and guidance on the next steps. If you need additional support, please contact us at help@allbirds.com.au

If you need to return or exchange an item, please visit our <a href="https://www.allbirds.com.au/pages/returns-exchanges">Allbirds Return Page</a> to find all the necessary details and guidance on the next steps.If you need additional support, please contact us at help@allbirds.com.au

How do I initiate a return or exchange?

We apologise for any delay in confirming the receipt of your return or processing your refund. Please rest assured that once we confirm the return has been received and processed, the refund will be sent your way. Please allow up to 10 business days

We apologise for any delay in confirming the receipt of your return or processing your refund. Please rest assured that once we confirm the return has been received and processed, the refund will be sent your way. Please allow up to 10 business days for the funds to land back into your account. We appreciate your patience and understanding during this process.

Can you confirm if my return has been received and when I will receive my refund?

If you encounter any issues with the return process, please contact us at help@allbirds.com.au as we'll be happy to offer additional support!

If you encounter any issues with the return process, please contact us at <a href="mailto:help@allbirds.com.au">help@allbirds.com.au</a> as we&apos;ll be happy to offer additional support!